App Support & Help Center
Support for all applications developed by Mandel Labs & Benji Mandel. If you have questions or encounter any issues, we're here to help.
Contact & Inquiries
Direct Support Email: contact@mandellabs.me
Response time: We aim to respond within 1–3 business days.
Supported Apps
This support portal covers all Mandel Labs applications, including:
- Learn Chemistry (iOS)
- ZoneFlow: Auto Time Zone (iOS)
Frequently Asked Questions
App crashing or not responding
Please restart the application and check for the latest update in the App Store. If the problem persists, ensure your device's iOS version is up to date.
In-app purchases or Pro upgrades
Tap the "Restore Purchases" button in the app settings while signed in with the same Apple ID used to make the purchase.
Widget not updating (ZoneFlow)
Remove the widget from your Home Screen/Lock Screen and add it again. Ensure that Background App Refresh is enabled for ZoneFlow in your device's iOS Settings.
Billing & Subscriptions
All transactions, billing, and refunds are securely processed directly by Apple. For refund requests or billing management, visit reportaproblem.apple.com.